This Privacy Policy explains how FLIRKY, having its registered office at 63B, OLD DDA JANTA FLAT MAYUR VIHAR PHASE 1, GSTIN 07BAXPA9494E2Z4 ("Company", "we", "us", or "our"), collects, uses, stores, protects and processes personal information when you access or use FLIRKY.NET, purchase our services, contact us, or otherwise interact with us.
By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to information collected through:
- Flirky.net
- Website enquiry/contact forms
- Service/order forms
- Customer accounts
- Support requests
- Email communications
- Telephone communications
- WhatsApp or other communication channels
- Online payments
- Hosting and domain services
- Website and application development services
- Digital marketing services
- Advertising campaigns
- Other interactions with the Company
This Privacy Policy may also apply to information received from customers in connection with the provision of services.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
2.1 Personal and Contact Information
This may include:
- Full name
- Business/company name
- Email address
- Telephone/mobile number
- Billing address
- Registered address
- Communication details
- Contact preferences
2.2 Business Information
Depending on the services requested, we may collect:
- Company name
- Business information
- GSTIN
- Billing information
- Website/domain information
- Business category
- Service requirements
- Project information
2.3 Account and Service Information
When you purchase or use our services, we may process information such as:
- Account username
- Service details
- Domain information
- Hosting information
- Server information
- Subscription details
- Service activation information
- Renewal information
- Support history
2.4 Payment and Transaction Information
When you make a payment, we may collect or receive information relating to:
- Transaction ID
- Order ID
- Payment status
- Payment amount
- Invoice details
- Payment method
- Refund information
- Chargeback/dispute information
We generally do not store complete debit/credit card numbers, CVV numbers or banking passwords on our own systems unless specifically required and lawfully permitted.
Payments may be processed through third-party payment gateways and financial service providers.
2.5 Technical Information
When you access our Website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Approximate location derived from technical information
- Pages visited
- Referring website
- Date and time of access
- Website interaction information
- Error and diagnostic information
2.6 Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts and similar technologies for purposes such as:
- Website functionality
- Security
- Analytics
- Performance monitoring
- Remembering preferences
- Advertising
- Measuring marketing campaigns
- Understanding website usage
3. How We Use Your Information
We may use personal information for legitimate business and service-related purposes, including:
- Creating and managing customer accounts
- Processing orders
- Providing requested services
- Registering domains
- Provisioning hosting/VPS/dedicated servers
- Providing email services
- Delivering website and application development
- Providing digital marketing services
- Processing payments
- Generating invoices
- Providing customer support
- Responding to enquiries
- Sending service notifications
- Sending renewal reminders
- Preventing fraud and detecting abuse
- Protecting our infrastructure
- Investigating security incidents
- Handling disputes and chargebacks
- Complying with applicable laws
- Improving our services and marketing
4. Legal and Compliance Purposes
We may process and disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Comply with court orders
- Respond to law-enforcement requests
- Prevent fraud
- Investigate suspected illegal activity
- Protect our rights and property
- Protect customers and third parties
- Maintain cybersecurity
- Resolve payment disputes
- Respond to regulatory requirements
5. Domain Registration Information
When you purchase a domain, certain information may need to be shared with the applicable domain registrar, registry or service provider. This may include information required for:
- Domain registration
- Domain ownership
- Domain verification
- Domain transfer
- Renewal
- Abuse handling
- Regulatory compliance
The handling of such information may also be subject to the privacy policy and terms of the applicable registrar or registry.
6. Hosting, VPS and Server Information
When providing hosting, VPS or dedicated server services, we may process technical and service-related information such as:
- Server IP addresses
- Account information
- Service configuration
- Resource usage information
- Login/access information
- Security logs
- Abuse reports
- System logs
- Support information
We may process such information for service delivery, security, troubleshooting, abuse prevention and legal compliance.
7. Website and App Development Data
When providing website or application development services, customers may provide us with information or access credentials necessary to perform the agreed work. Depending on the project, this may include:
- Website login credentials
- Hosting credentials
- CMS credentials
- API credentials
- Database access
- Developer accounts
- App-store accounts
- Business information
- Customer-provided content
Customers are responsible for ensuring that they have the legal authority to provide such information and access.
We will use such information primarily for the purpose for which it was provided.
8. Digital Marketing and Advertising Data
When providing social media advertising, SEO, Google Ads, Microsoft Ads or related services, we may process information provided by customers for campaign management and reporting. This may include:
- Advertising account information
- Campaign information
- Audience information
- Marketing data
- Website analytics
- Conversion information
- Lead information
- Advertising performance information
The processing of information through platforms such as Meta, Google and Microsoft may also be governed by the privacy policies and terms of those platforms.
9. Payment Processors
Payments may be processed by third-party payment gateways, banks or payment processors. When making a payment, certain information may be shared with the relevant payment provider to:
- Process the transaction
- Verify the payment
- Prevent fraud
- Complete refunds
- Resolve payment disputes
- Comply with financial and regulatory requirements
We do not control the privacy practices of independent third-party payment providers.
10. Third-Party Service Providers
We may use third-party service providers to operate and deliver our services. These may include:
- Domain registrars
- Hosting providers
- Cloud providers
- Data centres
- Payment gateways
- Email providers
- Google, Microsoft, Meta
- Analytics providers
- CDN providers
- Security providers
- Customer-support providers
- Communication platforms
- Software/API providers
Such providers may process information according to their own terms and privacy policies.
11. Google, Meta and Microsoft Services
Depending on the services purchased, we may use or integrate services provided by Google, Meta and Microsoft. These may include advertising, analytics, authentication, cloud, email, business productivity and other services.
Their respective platforms may collect and process information according to their own policies. Customers should review the privacy policies of such providers where relevant.
12. Cookies
Cookies and similar technologies may be used to improve the Website experience and understand how users interact with the Website. Cookies may be used for:
- Essential functionality
- Security
- Preferences
- Analytics
- Performance
- Advertising
- Conversion tracking
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
13. Analytics
We may use analytics services to understand:
- Website traffic
- User behaviour
- Popular pages
- Device/browser information
- Campaign performance
- Conversion activity
Analytics providers may independently process information according to their own privacy policies.
14. Advertising and Tracking Technologies
Where applicable, we may use advertising and tracking technologies such as:
- Meta Pixel
- Google Analytics
- Google Ads conversion tracking
- Microsoft advertising tools
- Other marketing pixels or tags
These technologies may help us measure advertising effectiveness, understand website interactions and improve marketing campaigns.
15. Marketing Communications
Where permitted by applicable law, we may send communications relating to:
- Services, offers, promotions, new products
- Renewals and updates
- Educational content
- Company announcements
You may request to stop promotional communications by using the available unsubscribe mechanism or contacting us.
Service-related communications may continue where reasonably necessary for account management, security, billing or service delivery.
16. Data Sharing
We do not sell personal information merely for the purpose of selling personal information. We may share information with third parties where reasonably necessary for:
- Service delivery
- Payment processing
- Domain registration
- Hosting
- Email services
- Cloud services
- Analytics
- Advertising
- Customer support
- Security
- Fraud prevention
- Legal compliance
- Dispute resolution
We may also disclose information when required by law or lawful authority.
17. Data Retention
We may retain information for as long as reasonably necessary for:
- Providing services
- Maintaining customer accounts
- Accounting and taxation
- Legal compliance
- Fraud prevention
- Security
- Dispute resolution
- Business records
- Contractual obligations
The retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal or regulatory retention requirements.
18. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, unauthorised disclosure, loss, misuse, alteration and destruction.
However, no Internet-based system can be guaranteed to be completely secure.
Customers are responsible for maintaining the security of their passwords, account credentials and systems.
19. Customer Responsibility
Customers should:
- Use strong passwords
- Protect login credentials
- Enable available security features
- Keep software updated
- Avoid sharing account credentials unnecessarily
- Notify us of suspected unauthorised access
- Provide accurate information
- Ensure that data supplied to us is lawfully obtained
The Company is not responsible for security incidents caused primarily by Customer negligence, compromised credentials or Customer-controlled systems, subject to applicable law.
20. Children's Information
Our services are primarily intended for businesses, professionals and individuals who are legally capable of entering into applicable agreements.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
21. International Data Transfers
Some third-party providers used by the Company may process or store information outside India.
Where applicable, such processing will be subject to the relevant provider's policies and applicable legal requirements.
22. Data Breaches and Security Incidents
If we become aware of a personal-data security incident requiring action under applicable law, we will take reasonable steps to investigate, contain and respond to the incident and make required notifications in accordance with applicable legal requirements.
23. Your Rights
Subject to applicable law, individuals may have rights relating to their personal information, which may include:
- Requesting information about processing
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Withdrawing consent where processing is based on consent
- Raising a grievance
- Exercising other rights available under applicable law
Requests may be submitted using the contact information provided below.
Certain requests may be subject to legal, contractual, security or regulatory limitations.
24. Grievance / Privacy Contact
For privacy-related questions, requests or complaints, contact:
25. Third-Party Websites
Our Website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, security, content or policies of third-party websites.
Users should review the privacy policies of those websites before providing personal information.
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version may be published on the Website with a revised "Last Updated" date.
Users are encouraged to periodically review this Privacy Policy.
27. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to applicable statutory rights and requirements.
28. Contact Us
For any questions regarding this Privacy Policy, please contact:
